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The Emotional & Professional Approach to Problem Solving
16 May 2024 (10 am - 1 pm)
SGD $54.50 (GST incl.)

Synopsis
Through this session, salespersons will learn a good understanding of the emotional side of problem-solving skills. By applying these problem-solving skills, agents and customers would experience more satisfaction and happiness, leading to more repeat sales and referred leads.
Learning Outcomes
In particular, learners would learn, understand and be able to apply the following to their day-to-day business:

(a) Problem-solving through active-listening;
(b) Problem-solving through self-regulation;
(c) Problem-solving through the use of positive language;
(d) Problem-solving through the use of empathetic skills;
Certification
A Certificate of Attendance and 2 Generic CPD Credits will be awarded to participants upon completing the course.
Training Venue
You have chosen your course to be done via Online Classroom (Zoom). An email reminder with the Zoom link will be sent out 2 days prior to the scheduled session.
Trainers
Harry is a real estate practitioner and trainer. He has a total of 41 years of work experience, with 19 years of teaching experience in real estate courses. Prior to joining the real estate agency industry, he has held senior executive positions at various financial institutions in Singapore, Malaysia and New Zealand. Harry started his teaching career in 1996 by preparing students for the CEHA. To-date, he has taught thousands of students who have successfully passed the various real estate examinations. Harry holds a Master of Business Administration degree from Oklahoma City University of U.S.A., a Certificate-in-CEHA, Certificate-in-REA, Certificate-in-RES and Certificate in Conveyancing Law from SIM University. He is also a fully-qualified ACTA certified-trainer for WDA’s Singapore Workforce Skills Qualification (WSQ) training programme.
Contact Details
Tel : (65) 6471 8888
Email : [email protected]
Website : www.orangetee.com
Operating Hours : 9:00am - 6:00pm
Disclaimer : The information on this course directory is correct at the time of publishing and every attempt is made to ensure its accuracy. Nevertheless, the company reserves the right to make alterations without notice if necessary. For any clarification, please reach us at [email protected].


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