[Professional CPD] An Effective Way to Resolve Complaints & Disputes Successfully
SGD $40.00

Trainers
Harry is a real estate practitioner and trainer. He has a total of 41 years of work experience, with 19 years of teaching experience in real estate courses. Prior to joining the real estate agency industry, he has held senior executive positions at various financial institutions in Singapore, Malaysia and New Zealand. Harry started his teaching career in 1996 by preparing students for the CEHA. To-date, he has taught thousands of students who have successfully passed the various real estate examinations. Harry holds a Master of Business Administration degree from Oklahoma City University of U.S.A., a Certificate-in-CEHA, Certificate-in-REA, Certificate-in-RES and Certificate in Conveyancing Law from SIM University. He is also a fully-qualified ACTA certified-trainer for WDA’s Singapore Workforce Skills Qualification (WSQ) training programme.
Synopsis
This CPD aims to equip estate agents and salespersons with essential knowledge and skills to handle complaints & disciplinary matters properly and methodically and settle their differences and disputes in accordance with CEA’s Dispute Resolution Schemes. In addition, it highlight the importance for estate agents and salesperson to uphold the highest moral standards in their property dealings with one another as well as the public, according to the provisions of the Code of Ethics and Professional Client Care, Code of Practice and the Practice Guidelines on Professional Service Manual (PSM), as prescribed by the Council for Estate Agencies (CEA).
Learning Outcomes
At the end of this CPD Course, learners will know how to resolve complaints and disputes successfully based on the Code of Ethics and Processional Client Care and practice circulars and guidelines issued by the Council For Estate Agencies.

In particular, learners will be able to explain the following:

1. The Code of Practice for Estate Agents;

2. The Code of Ethics and Professional Client and Care for Estate Agents and Salespersons;

3. CEA’s Disciplinary Procedure for breach of Code of Ethics and Professional Client Care

4. The Appeal Process;

5. The process for lodging a complaint to CEA;

6. CEA’s Online Complaint Form;

7. CEA’s Dispute Resolution Schemes;

8. Nine case studies on disciplinary matters.
Certification
A Certificate of Attendance and 2 Professional Competencies CPD hours will be awarded to participants upon completing course.
Training Venue
Zoom
Contact Details
Tel : (65) 6471 8888
Email : learning@orangetee.com
Website : www.orangetee.com
Operating Hours : 9:00am - 6:00pm
Disclaimer : The information on this course directory is correct at the time of publishing and every attempt is made to ensure its accuracy. Nevertheless, the company reserves the right to make alterations without notice if necessary. For any clarification, please reach us at learning@orangetee.com.