Interpret Complaint Management & Dispute Resolution Through Actual Case Studies (C3/Level 1)
SGD $65.00

Ivy is a veteran of the real estate industry with more than 20 years’ experience in residential property market. She is an accomplished, dynamic and client-driven salesperson. Ivy strongly believes in “Heart Work”, the art of putting her clients’ needs first. She completed her Real Estate Agency training in Singapore Polytechnic and obtained CEHA in 1999. In pursuit of her passion in training, she completed her WSQ ACTA in 2014 and DACE in 2017. She is active in training CPD classes and development of core CPD topics. Ivy believes that through sharing of case studies, salespersons will be able to better understand and appreciate the practices of real estate works with confidence. Her friendly and practical approach makes the tough jobs easier. Ivy's Quote : "Things work out best for those who make the best to work out!"
This CPD teaches estate agents and salespersons to handle complaints & disciplinary matters properly and methodically and settle their differences and disputes in accordance with CEA’s Dispute Resolution Schemes. In addition, it highlight the importance for estate agents and salesperson to uphold the highest moral standards in their property dealings with one another as well as the public, according to the provisions of the Code of Ethics and Professional Client Care, Code of Practice and the Practice Guidelines on Professional Service Manual (PSM), as prescribed by the Council for Estate Agencies (CEA).
Learning Outcomes
At the end of the course, learners will be able to understand, explain & practise the following:

(1) The Code of Practice for Estate Agents;
(2) The Code of Ethics and Professional Client Care for Estate Agents and Salespersons;
(3) Disciplinary Procedure for breach of Code of Ethics and Professional Client Care;
(4) The Appeal Process;
(5) The process for lodging a complaint to CEA;
(6) CEA Online Complaint Form
(7) Dispute Resolution Schemes of CEA
(8) Case studies on Disciplinary matters
A Certificate of Attendance and 2 Core CPD hours will be awarded to participants upon completion of the course.
Training Venue
Auditorium, OT building
Contact Details
Tel : (65) 6471 8888
Email :
Webside :
Operating Hours : 9:00am - 6:00pm
Disclaimer : The information on this course directory is correct at the time of publishing and every attempt is made to ensure its accuracy. Nevertheless, the company reserves the right to make alterations without notice if necessary. For any clarification, please reach us at