Interpret Complaint Management & Dispute Resolution Through Actual Case Studies teaches estate agents and salespersons to handle complaints & disciplinary matters properly and methodically and settle their differences and disputes in accordance with CEA’s Dispute Resolution Schemes.
JTC Industrial will equip salespersons with the product knowledge to handle sales, leasing and rental of industrial properties under JTC jurisdiction as distinct from those under the private sector i.e. open market. Salespersons who wish to venture into this segment of industry can acquire better understanding of JTC policies & processes as well as criteria approval.
A Guide to Effective Selling Process for New Executive Condominiums is developed to provide an essential summary of latest policies, procedures and the key documentations that salespersons must know when handling new EC purchase. Various case studies will be discussed to enhance learning retention.