Interpret Complaint Management & Dispute Resolution Through Actual Case Studies (C3/Level 1)
SGD $80.00

Trainers
Jonathan has more than 15 years of experience in real estate sales and training and understands the skills needed to be a professional and effective real estate salesperson. During workshop training, Jonathan not only focuses on teaching the syllabus but also engages participants in discussion on real estate related issues. He believes through this, it will inspire participant’s curiosity, which will invoke their creativity and cultivate their long-term interest in real estate. Jonathan holds a Diploma in Business Administration.
Synopsis
This CPD teaches estate agents and salespersons to handle complaints & disciplinary matters properly and methodically and settle their differences and disputes in accordance with CEA’s Dispute Resolution Schemes. In addition, it highlight the importance for estate agents and salesperson to uphold the highest moral standards in their property dealings with one another as well as the public, according to the provisions of the Code of Ethics and Professional Client Care, Code of Practice and the Practice Guidelines on Professional Service Manual (PSM), as prescribed by the Council for Estate Agencies (CEA).
Learning Outcomes
At the end of the course, learners will be able to understand, explain & practise the following:

(1) The Code of Practice for Estate Agents;
(2) The Code of Ethics and Professional Client Care for Estate Agents and Salespersons;
(3) Disciplinary Procedure for breach of Code of Ethics and Professional Client Care;
(4) The Appeal Process;
(5) The process for lodging a complaint to CEA;
(6) CEA Online Complaint Form
(7) Dispute Resolution Schemes of CEA
(8) Case studies on Disciplinary matters
Certification
A Certificate of Attendance and 2 Core CPD hours will be awarded to participants upon completion of the course.
Training Venue
All training courses will be held either at OrangeTee building or HDB Hub Office. An email reminder with the confirmed venue will be sent out 2 days prior to the scheduled session.
Contact Details
Tel : (65) 6471 8888
Email : learning@orangetee.com
Webside : www.orangetee.com
Operating Hours : 9:00am - 6:00pm
Disclaimer : The information on this course directory is correct at the time of publishing and every attempt is made to ensure its accuracy. Nevertheless, the company reserves the right to make alterations without notice if necessary. For any clarification, please reach us at learning@orangetee.com.