Procedure and Documentations of Handling HDB Residential Transactions covers the essential policies and procedures that salespersons must know when dealing with HDB transactions. The learners will also go through the important terms in the HDB Standard Option to Purchase (OTP).
Interpret Complaint Management & Dispute Resolution Through Actual Case Studies teaches estate agents and salespersons to handle complaints & disciplinary matters properly and methodically and settle their differences and disputes in accordance with CEA’s Dispute Resolution Schemes.
A Guide to Effective Selling Process for New Executive Condominiums is developed to provide an essential summary of latest policies, procedures and the key documentations that salespersons must know when handling new EC purchase. Various case studies will be discussed to enhance learning retention.