Think Strategically: Emotional Intelligence in Problem Solving
22 Sep 2026 (1 pm - 5 pm)
ZOOM
SGD $109.00 (GST incl.)

Synopsis/ Course Description
Through this session, salespersons will learn a good understanding of the emotional side of problem-solving skills. By applying these problem-solving skills, agents and customers would experience more satisfaction and happiness, leading to more repeat sales and referred leads.
Learning Outcomes
In particular, learners would learn, understand and be able to apply the following to their day-to-day business:

(a) Problem-solving through active-listening;
(b) Problem-solving through self-regulation;
(c) Problem-solving through the use of positive language;
(d) Problem-solving through the use of empathetic skills;
Certification
A Certificate of Attendance and 4 Self-Directed Learning Training Hours will be awarded.
Venue
This training course will be done via Online Classroom (Zoom).
Important Note(s)
A Mandatory Course Feedback Form is required to validate your course attendance.
Disclaimer : The information on this course directory is correct at the time of publishing and every attempt is made to ensure its accuracy. Nevertheless, the company reserves the right to make alterations without notice if necessary. For any clarification, please reach us at [email protected].